NZ Knowledge Management Network

Different categories of knowledge assets need different rules for drafting, approvals, publishing, and version management. Policies & Procedures are different from other knowledge assets in that they affect all parts of the business, are referred to frequently by many staff, must be clear, accurate, and up-to-date at all times, and are often a web of inter-related documents. Ian Anderson from Streamliners NZ Limited (www.streamliners.co.nz) will discuss how Canterbury businesses have improved the effectiveness of their policies and procedures through technical writing services and single-sourcing publishing techniques.